Mercy Health Systems Case Study Example | Topics and Well Written Essays - 1250 words

leniency Health remainss - Case Study deterrent exampleMercy provides services that span quatern core service areas, including hospital-based services, clinic-based services, post-acute guardianship and retail services, and insurance products. These four core service areas make up our comprehensive, vertically integrated delivery system, and integrated delivery is what makes Mercy unique in serving the full range of health care unavoidably of our patients. As theyve large(p) in size, they have increased the breadth and depth of care provided to our patients. They continually strive to improve the attribute of care received, stretching themselves to exceed the most stringent standards. They are committed to providing patients with the latest technology the trump medical teams and expert, compassionate care as we work to fulfill their mission of providing exceptional health care services resulting in healing in the broadest sense. These powerful words encapsulate the Mercy Hea lth System mission and organizations commitment to their patients and community members.To support its commitment to service excellence and delivery of quality care, MHS incorporates node requirements into the SPP and the PDCA improvement cycle through use of the Customer Relationship Management (CRM) Model. The CRM Committee uses this model to systematically review current and potential customer feedback and determine changing customer requirements. MHSs key customers include patients, communities, and employers/enrollees. severalise inputs used to determine customer requirements, maintain dynamic customer interaction, and facilitate rapid response to needs include- Patient/Customer Satisfaction Surveys.- Service Recovery Program (SRP).- Market